Terms and Conditions
These Terms and Conditions govern the business arrangement entered into between AAAA The Removalist (Loren Healey trading as “AAAA THE REMOVALIST”, ABN 35 715 893 658) and yourself in respect to the removals job or packing / unpacking service.
It is understood that by booking AAAA THE REMOVALIST that you have read and agreed to abide by these terms and conditions.
About AAAA THE REMOVALIST
AAAA THE REMOVALIST provides moving, packing, and labour hire services.
AAAA THE REMOVALIST are not common carriers and reserve the right the refuse the carriage of goods at our discretion. We accept no liability as such.
Quotation and estimates
We will provide a quote for your job based on the information you provide to us. This will include details of what you would like packed or moved and between which locations.
Based on this information we will recommend a truck size, number of men or women and time it will take for the job. Our quotes are an estimate only and are valid for 30 days.
The actual time a job will take may vary based on the actual items to be packed or moved, traffic, access at properties, parking issues and circumstances beyond our control.
Overtime rates apply after 5pm, or 10 hours job time (whichever comes first) charged at time and half of the hourly rate.
Bookings and cancellations
At the time of booking, you must provide personal information such as your full name, contact details, the address you are moving from and the address you are moving to. You must also provide a rough guide of the items you need moving or packing for us to estimate the time the job will take.
If the situation arises where we arrive at your property and there are significantly more items than discussed in the booking process, we may not necessarily have the time or space to finish the job. In such circumstances, we have a strong preference to complete the job but may have to discuss alternatives with you which could include storage options or finishing off the move at a later time or date.
Cancellations must be made with at least 24 hours’ notice, otherwise, a minimum four-hour fee applies.
Customer responsibility
To keep your costs down and ensure a smooth move we ask that you:
Make sure there is parking and easy access to your property. Our drivers are unable to park in clearways and no standing zones. We can however park in loading zones subject to time restrictions. We will follow your instructions for parking however the cost of the parking fees and infringements will be included in the fee for the move. The better access we have to your property the faster the move progresses.
Customers must be present during collection and delivery, including from self-storage facilities. We love to help you move but we don’t like when things aren’t done right. We need you to tell us what you would like moved and what you would like left behind.
Pack and prepare properly. Pack all items in boxes with the lid shut and boxes labeled. Empty all drawers and make sure the fridge it also emptied and defrosted. Have all appliances such as washing machines disconnected. We accept no responsibility for any fault/damage occurrences of connection/disconnection of appliances such as fridges, washing machines, televisions etc.
Guide us with fragile items or any other special precautions we need to take. We like to take care of your items as we would our own. Let us know if there are any fragile items or other special measures we should take to avoid any accidents.
Client must make sure children under 18 years old or pets not enter the working area.
It is the client’s responsibility to make sure there are no contraband or other illegal goods.
Our movers will attempt to move all your items as directed, however, we reserve the right to refuse to carry any items for any reason.
Deposit
A deposit may be required when the booking is made. The amount of the deposit will be at our discretion and will be deducted from the total fee payable at the completion of the job.
Fees and minimum charges
The actual fee we charge will be based on the actual time the job takes (including travel time from our depot and return to our depot – 40 Nicholas Rd, Wanneroo WA 6065), any parking fees, and parking fines. There will be an additional surcharge for regional areas (jobs over 100km from our depot – 40 Nicholas Rd, Wanneroo WA 6065). We are not responsible for any delays due to traffic.
Our minimum charge is for four hours (unless discussed and quoted alternative prior). Time will be charged in half an hour increments rounded up thereafter.
Payment of fees
Payment in full is required at the end of the job. We will take payment via cash or card only. There will be a surcharge on credit card payments of 2%.
If payment is not made, we have the right to keep some of your goods as security until payment is received. There will be an additional charge to redeliver your goods once payment is made.
Insurance & Damages
We take great care when we move or pack however accidents do occur. We recommend that you take out ‘goods in transit’ insurance separately prior to the move as our insurance has limitation to cover.
We have goods in transit / marine cargo insurance which covers your goods whilst on board our vehicle if a collision were to happen. This does not cover accidental damage to goods whilst on board the vehicle, or inside your properties.
Your home and contents provider may have your goods covered by them for the relocation process, please contact your insurer to check your policy.
Alternatively, there are providers who offer for the insurance of your goods for the duration of your move.
We want to inform you that we are unable to take responsibility for any dirty or foot marks that may occur on your carpet. Due to WorkSafe regulations, we are required to keep our shoes on while working on your premises. This means that during rainy days, it is possible that your floor or carpet may become dirty while we are moving items (such as pot plants, water from fridge trays / washing machines etc.) We kindly ask that you take precautionary measures, such as using non-slip blankets, not to water pot plants prior to move to prevent water / dirt spillage to protect your carpet or floor as we will not hold responsibility for potential damage (or for cleaning needs).
We would like to remind you that we cannot guarantee that your walls, especially stair walls, will be free from hand or glove marks. When moving furniture upstairs or downstairs, it is sometimes necessary to touch the wall to maintain balance. Therefore, we kindly request that you understand the nature of our work and take any necessary measures to protect your walls if you are concerned about their appearance.
Staff Abuse
Verbal or threatening behavior will not be tolerated. If the driver is forced to leave the job because of verbal or any other abuse from the customer, the customer will still be liable to pay in full.